General

How do I place a tax-exempt order?

To place a tax-exempt order online you need to have an existing account on our website.  If you do not have an account, please create one here: ktagage.com/my-account/.  After creating an account please reach out to one of our representatives via phone at 1-800-582-4243, via email at sales@kta.com, or through our live chat.  We will need a copy of your tax-exempt form and the email your online account is under.  We can then mark your online account as tax exempt for all future orders.

Do you sell used equipment?

From time to time we will have some used equipment available for sale.  If this is the case it can be found in our bargain basement category.  Please note that all equipment is sold as is and on a case by case basis.  If there is nothing listed in the bargain basement category, we do not have any used equipment available.

Will I receive an invoice?

Yes.  Our accounts receivable will prepare and email an invoice approximately 3 business days after your order is shipped/processed.  If using a purchase order, the invoice will be sent to the address we have on file.  If you would prefer a physical copy be mailed directly to you please mention that in your order notes.

What is KTA’s cage code?

Our cage code is 1V486.

Can I use a purchase order?

If your company has an open account with KTA at checkout there is an option to select purchase order as payment.  You would then just need to enter your purchase order number and we will bill it to the address we have on file.  If your company does not have an account, please complete the credit application found here ktagage.com/credit-application/.  You will then be contacted about the approval status of your application.

I am not sure what equipment I need, is there anyone that can help me?

We have an experienced technical sales team ready to assist you in selecting your equipment.  Simply call our toll-free number at 1-800-582-4243 to be connected with one or use the live chat feature built into the site.  If you are first starting in the field a good starting point is always our coating inspection kits (ktagage.com/product-category/coating-inspection-instrument-kits/).

What is KTA’s return policy?

The window for returns is 30 days. Returns may be subject to a 10% restock fee and must be in new condition to be accepted. High voltage holiday detectors are subject to a 25% restock fee. Freight and any calibrations will not be credited. For damaged equipment gages will be replaced under manufacturer’s warranty once unit is inspected, no exceptions.

Does my equipment come with a warranty?

Since KTA is a distributer of most of the equipment we sell the overlying manufacturers warranty applies on equipment purchased.  The scope and duration of the warranty varies from company to company.  For full details on the warranty of any products you are looking to purchase please reach out to our sales team at 1-800-245-6379 or through the websites live chat.

SHIPPING

What carrier will you use to ship my order?

All orders are shipped via FedEx or UPS. If you would prefer one over the other please specify in the notes of your order.

When will my order ship after placing it?

We aim to ship orders same day Monday-Friday if the order is received by 3:15 PM EST.  Please note that certifications may require additional time to produce so to guarantee shipment of your order it is best to have it in as early as possible.

When will I receive my order?

We aim to ship orders the same day they are received Monday-Friday as long as it comes in before 3:15 PM EST.  Shipping duration depends on the shipping option chosen at checkout.  For example if a 2 day option is chosen and it is Wednesday your order will arrive on Friday as FedEx and UPS do not count the ship day as a transit day.  This is also true for weekends so ordering a package with overnight shipping on a Saturday will get it to you on Tuesday.

If your shipment is going ground there is no guarenteed time frame it will arive.  The map below can be used as general reference but can change at any time and may not be accurate at time of order.  If you are in a hurry it is always a good idea to use an express option over ground shipping.

Shipping Map

Do you ship internationally?

We do ship internationally.  For more information please see the international orders section.

I have a UPS or FedEx account number can I have my order shipped on that?

Currently there is no way for us to process on different accounts through our website.  If you would like us to bill your account for FedEx or UPS please call in your order at 1-800-582-4243 and we will be happy to accommodate.  Please note there is an additional $5.00 fee with all orders shipped on alternate shipping accounts.

I am in the Pittsburgh area; can I just pick my order up?

If you are in the Pittsburgh area we encourage you to stop in!  Just call your order in ahead of time and we will have it ready for your arrival.  Or if you want to see something in person stop by and we will happily give you a demo.

I paid for expedited shipping and my package still isn't here. What is going on?

There are a couple reasons that you may not have received your order yet.  We aim to ship all orders out same day Monday-Friday as long as they are received by 3:15 PM EST.  If your order was placed outside of those times it will not ship until the next business day.  An example of this would be if an overnight order is placed on a weekend.  In this example the order would not arrive until Tuesday.

The next possible reason is that enough time has not passed yet.  Shipping times are counted in business days and the day it ships is not included.  This means if a package is ordered with two day shipping on Thursday before 4 PM EST it would arrive on Monday.

If your package is still delayed and it is not one of the above reasons then there may be another issue causing it to be delayed.  If this is the case please reach out to us via the live chat, email at sales@kta.com, or over the phone at 1-800-582-4243.  We can work with FedEx/UPS to get the issues resolved.

SERVICE DEPARTMENT

How long will my equipment take?

While it is hard to give an exact time frame due to circumstances out of our control, we aim to have all equipment completed within a week of receipt.  There are several factors that may cause a longer turnaround. Some common reasons for longer delay and options to help reduce it is:

 

Repairs are needed: Unfortunately, there is not much that can be done to prevent the lead time of repairs.  In cases were the equipment needs to be sent back to the manufacturer we have no control over how long it will take them to repair it.  This can lead to time delays of around a month. While there is not much, we can do about time frames in this situation we are always glad to split all the equipment you have that is ready to go on its own order, so it is not held up!

 

Equipment Drift: Some gages tend to drift overtime.  This is especially true for ambient equipment as it is highly sensitive to the environment it is operated in.  If one of your gage’s drifts it will have to be returned to the manufacturer for corrections which can take around 3 weeks.  If you are in a time crunch and afraid of this holding up the rest of the equipment you sent in let us know to ship any ready equipment back as soon as it is ready, so it is not held up.

 

Payment Delay: One of the largest delays we encounter is not being able to get credit card information or a PO when your equipment is ready.  To help reduce any delay here we are glad to arrange payment details before the work is done on a best-case scenario.  This way if everything passes calibration and it is the amount anticipated we can ship right back to you and the only reason we would need to update any information would be if the price was higher.

 

Unable to get in contact: Our service team may need to contact you for several reasons.  The biggest reason would be to get your approval for any repair work that may need done.  Without your approval we are unable to move forward with the work.  For this reason, be sure to monitor the contact information you provide us for emails or calls.  We will call from 412-788-1300 so make sure you pick up if you see that number.

Where should I send my equipment to?

Simply fill out the from found here (If you need ISO 17025 services please complete the separate form found here). Then box your equipment up and ship it to:

KTA Tator, Inc.

Instrument Service Department

145 Enterprise Drive

Pittsburgh, PA 15275

Or if you are near the Pittsburgh area stop in to drop off your equipment!

Do I need an RMA?

We do not require an RMA for returns but request that you fill out the form found here (If you need ISO 17025 services please complete the separate form found here) before sending equipment in.

Do I have to send my whole kit?

We only need the stuff being certified.  We do have a lot of people who would rather keep the entire kit together though so if you would prefer to send the entire kit in we will make sure it stays together.

Do you need the Positector body or just the probe?

We only need the probe for calibration.  Typically we only recommend sending the body if you are experiencing technical issues with the gage.

How long will my calibration be good for?

The calibration interval is up to the end user to establish based on their experience and how heavily used the equipment is.  At time of calibration any interval can be requested to appear on the certs.  As a starting point all calibrations default to a 1 year interval as that is what the majority of our clients request.

What is the status of my equipment?

To get status on your calibration equipment send an email to sales@kta.com or call select the service department option after calling 1-800-245-6379.

INTERNATIONAL ORDERS

I would like to order something, but I live overseas.

Currently we are unable to process international shipments through our website but are always happy to do so over email.  To start the process please email a list of the items you would like to order, your name, company name, shipping address, billing address, and email address to sales@kta.com.

What are your payment terms for international orders?

Currently we require payment via wire transfer or PayPal in advanced for all international orders.  Please contact us to start the ordering process.

How can I receive a Pro-Forma Invoice for an order?

Simply email a list of the items you would like to order, your name, company name, shipping address, billing address, and email address to sales@kta.com.

Have a question you don’t see listed above?  Please reach out to us through the sites built in chat, our email at sales@kta.com, or give us a call at 1-800-582-4243.